Refunds

18/09/2026 · Version 1.1

Requests

Write to support@dyonex.app with your payment reference and DXN code. Specify whether you request cancellation of renewal, withdrawal or a remedy for a defect. Do not send full card details.

Withdrawal

For direct purchases we allow withdrawal requests within 14 calendar days following purchase. Immediate activation is not presented here as automatically waiving this right. Refunds will be processed through the original payment method under applicable law.

Issues and renewal

The free trial lets you check compatibility but does not replace statutory guarantees. Cancelling a future renewal and refunding a past charge are separate requests. For Google Play purchases also use its support and refund options.